News
Library Client Satisfaction Survey, 2007The University Library conducted its bi-annual Client Satisfaction Survey in September 2007. This was the fourth survey of its kind to be undertaken, the first having been administered in 2001. Survey results are now available.
The survey provides us with a valuable opportunity to evaluate our present levels of service, to make comparisons with past practice and to compare our performance with other university libraries across Australia.
We thank the 5,604 respondents who took the trouble to complete the survey. The higher than average response rate provides a high degree of confidence in results obtained at university level. The majority of respondents (77.3%) were undergraduates, followed by postgraduates (17.1%) with staff at 5.6%.
We encourage you to view the survey results.
This news item was added: 17-10-2007
Elizabeth Curach, University Librarian
