Client Service Charter

• for all courses taught at UWS, hold at the appropriate UWS campus, at least one copy of all prescribed texts and available recommended readings as advised by academic staff
• provide eligible clients with access to an appropriate range of electronic information resources and equipment
• provide a staffed service point throughout advertised opening hours on each campus
• maintain courteous and cooperative relationships with students
• provide a current and accurate catalogue of Library holdings
• make complaints procedures known at our Service Desks and on our website, and deal promptly with complaints
• provide printing and photocopying services at all UWS libraries
• provide reservation services for items which are on loan
• re-shelve returned materials within 24 hours of receipt at home Library
• deliver available requested materials from one UWS library to another within two working days of receipt of request at supplying campus
• maintain confidentiality of student information used by the Library
• provide guidance on the use of Library and information resources and information literacy training in consultation with the academic community
• offer to eligible clients, a document delivery service to supplement the Library's holdings

• treat other clients and Library staff with courtesy and consideration
• be responsible for all material borrowed against your Library record and for ensuring material is returned or renewed on time
• notify the Library immediately of any change of address, or loss of your UWS ID card
• do not lend your card to another client, nor borrow on behalf of others
• pay all fees and other charges promptly
• observe noise and mobile phone restrictions
• observe copyright legislation and the UWS Acceptable Use of Information Technology Resources Policy
• abide by the Library Rules and Code of Conduct