Client Service Charter

• assign professional staff to liaise with each School to offer cost-effective library services and efficient response to School initiatives
• ensure available material is placed on e-reserve/Reserve or short loan within three working days of receipt of request
• order requested materials within three working days of receipt of order and/or report back to the requestor within that time if there is a query relating to the request
• have materials processed and shelf ready within 28 days of receipt of materials in the Library
• provide a staffed service point throughout advertised opening hours on each campus Library
• maintain courteous, cooperative, and professional relationships with academic staff
• work collaboratively with the academic community in supporting the academic endeavours of the University
• report widely on service initiatives, policies and developments through the Library web site, Library Advisory Committee, correspondence, liaison and publications

• ensure the Library is notified of all prescribed texts, recommended and supplementary readings eight weeks before need to allow ordering and processing
• liaise with the Library in relation to resource implications of new or amended courses at concept proposal stage
• ensure that all unit outlines distributed to students contain full and accurate bibliographic details of cited materials
• ensure that e-reserve/Reserve/Short Loan requests are supplied to the Library with at least three working days notice for processing
• are responsible for all material borrowed against your Library record, and for ensuring material is returned or renewed on time
• work with Library staff in ensuring adequate scholarly resource support for academic programs of the University
• maintain courteous, cooperative, and professional relationships with Library staff
• observe copyright legislation and the UWS Acceptable Use of Information Technology Resources Policy
• abide by the Library Rules and Code of Conduct